Jewellery is considered a personal item. For hygiene reasons, we do not accept returns or exchanges once an order has been shipped, except where required by law. This does not affect your statutory rights.

If an item arrives damaged, please contact us within 48 hours of receipt. Include proof of purchase, a description of the issue, and clear photographs or a short video of the item. The piece must be unworn at the time the issue is reported.

Once the information has been received, the case will be reviewed and assessed. We will then advise on the appropriate next steps.