We handle personal information in accordance with applicable data-protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

When you place an order or contact us, we collect information required to process and fulfil your request. This may include your name, contact details, billing and shipping addresses, and payment information.

2. How We Use Your Information

We use personal information only where necessary and for the following purposes:

To process, fulfil and deliver orders

To provide customer support when required

To send email updates, only where you have chosen to subscribe

3. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

The performance of a contract (for order fulfilment)

Compliance with legal obligations

Your consent (for email communications, where applicable)

4. Data Storage and Sharing

Personal information is stored securely and accessed only when necessary to fulfil an order or provide support. We do not sell personal data. Information is shared only with trusted third parties where required for payment processing, delivery services or legal compliance.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined above or to meet legal and accounting requirements.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal information. You may also object to or restrict certain processing activities where permitted by law.

To exercise these rights, please contact us at hello@formedbetween.com

If you believe your data has been handled improperly, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).